Both ports. Printed from https://reynard.co/complaints/. Printed copies are not controlled. Check the website for the version in force.
Both ports
Complaints
If something has gone wrong, you are entitled to know exactly what happens next. Here is what to do now, and what will be published.
Content coming soon
A written complaints procedure is not yet published. One is being written, and is due within the first quarter of operation, that is by 18/12/2026. That is said plainly because it would be easy to put up a page of reassuring words and no process.
What to do now
Tell the office, in whatever way is easiest for you.
- Fleetwood marina customers: the marina office, on 01253 922862.
- Port of Fleetwood: the harbour office.
- Port of Silloth: the harbour office.
Say what happened, when, and what you would like done about it. Ask for the name of the person dealing with it. If you are not getting anywhere, ask for it to be put in front of a manager. That is not a procedure yet, but it is what will happen.
What will be published
- The stages a complaint goes through, and who handles each one.
- The time each stage takes.
- How to escalate a complaint that is not resolved.
- What happens at the end, and what to do if you are still not satisfied.